Privacy Policy

Effective Date: 25th September, 2025
Contact Email: nerolijewels@gmail.com

Your privacy is very important to us.
This Privacy Policy explains how Neroli Jewels collects, uses, and protects your personal information when you browse our website, place an order, or communicate with us.
By visiting our site or purchasing from us, you consent to the practices described below.

1. Information We Collect

We collect only the information necessary to process your order and provide you with a smooth shopping experience.

1.1 Information You Provide Directly

When you interact with us—such as placing an order, creating an account, or contacting us—you may share:

Personal details: Name, email address, phone number
Billing & shipping address
Payment details: Credit/debit card, UPI, or net banking information (processed securely via our payment gateway; we do not store full card details)
Order preferences: Product selections, gift instructions, and notes

1.2 Information Collected Automatically

When you browse our site, we may collect:

Device and browser information (e.g., IP address, operating system, type of device)
Usage data (e.g., pages viewed, time spent on site, clicks)
Cookies and similar technologies to improve site performance, remember cart items, and personalize your experience.

2. How We Use Your Information

Your personal data helps us:

Process and deliver your orders accurately
Provide order updates and customer support
Personalize your shopping experience
Improve our website, products, and services
Detect and prevent fraud or unauthorized transactions
Send marketing emails or offers only if you have opted in (you can unsubscribe anytime)

We never sell, rent, or trade your personal information to third parties for marketing.

3. Sharing of Information

We respect your privacy and share your data only with trusted third parties as needed:

Payment processors & banks (for secure payment collection and refunds)
Courier and logistics providers (to deliver your order)
IT and website hosting partners (to operate our site securely)
Legal authorities (if required by law, fraud investigations, or court orders)

All such partners are required to use your data only to perform their services and to keep it confidential.

4. Cookies & Tracking Technologies

Like most e-commerce sites, Neroli Jewels uses cookies—small files stored on your browser—to:

Remember your cart and login preferences
Understand how you navigate our site
Measure and improve website performance
Show relevant ads or recommendations (if we use remarketing in the future)

You can disable cookies via your browser settings, but some site features may not work properly if cookies are turned off.

5. Data Security

Your security is our top priority.
We implement industry-standard measures to protect your personal information, including:

SSL encryption for all payments and account logins
Secure payment gateways so we never store full card details
Restricted internal access to customer data

While we do our best to protect your data, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access the personal data we hold about you
Request correction or updates to your information
Withdraw consent for marketing communications
Request deletion of your data, subject to legal and accounting obligations

To exercise these rights, email us at nerolijewels@gmail.com.
We will respond within 30 days as required by applicable data protection laws.

7. Children’s Privacy

Our website and products are not directed to children under 18 years of age.
We do not knowingly collect personal data from minors.
If we discover that we have unintentionally received data from a child under 18, we will delete it promptly.

8. Third-Party Links

Our website may contain links to third-party websites (such as payment gateways or social media).
We are not responsible for the privacy practices or content of these external sites.
Please review their privacy policies separately before sharing any personal data.

9. Data Retention

We keep your personal information only as long as necessary to provide our services and comply with legal obligations (for example, tax and accounting records).
Once it is no longer required, we securely delete or anonymize the data.

10. International Data Transfers (if applicable in the future)

Currently, we ship only within India.
If we begin international shipping, your data may be transferred and stored outside India.
In that case, we will ensure adequate protection according to applicable privacy laws.

11. Policy Updates

Neroli Jewels reserves the right to update or modify this Privacy Policy at any time.
Changes will take effect immediately when posted on this page.
We encourage you to review this page periodically to stay informed.

12. Contact Us

If you have questions about this Privacy Policy, or to request access, correction, or deletion of your personal data, please contact us:

📧 Email: nerolijewels@gmail.com
⏰ Response Time: We aim to reply within 24–48 business hours.

Quick Summary Table

Topic	Our Practice
Data Collection	Name, contact info, order details, cookies
Data Use	Order processing, support, personalization
Data Sharing	Only with payment, courier, and IT partners
Marketing Emails	Only if you opt in; unsubscribe anytime
Data Security	SSL encryption, secure payment gateways
Data Retention	Kept only as long as legally required
Children’s Privacy	No data knowingly collected under age 18
Rights	Access, correction, deletion, withdrawal of consent

Final Note

Your trust is central to our business.
We collect only what is necessary to fulfill your orders and give you the best shopping experience.
By shopping with Neroli Jewels, you agree to this Privacy Policy and allow us to process your information as described.

Thank you for trusting us to keep your data safe while we bring you beautiful, handcrafted jewellery with care and transparency.