Shipping Policy

Effective Date: 25th September, 2025
Contact Email: nerolijewels@gmail.com

At Neroli Jewels, we want your shopping experience to be smooth, reliable, and worry-free.
This Shipping Policy explains how we handle processing, dispatch, delivery timelines, and tracking of all orders placed with us.
By purchasing from our website or official sales channels, you agree to the terms below.

1. Processing Time

• All orders are processed within 1–3 business days (Monday–Saturday) after payment confirmation.

• Orders placed on Sundays, public holidays, or during special sales/promotions may require an additional 1–2 business days for processing.

• During high-volume periods (festive seasons, major sales), processing may take slightly longer.
  We will keep you informed if there is any delay.

2. Shipping Locations

• We ship across all major cities and regions in India, including metro, urban, and most semi-urban locations.

• For remote or out-of-service areas, we will contact you if delivery is not possible and provide a full refund or alternate delivery option.

• International shipping is not yet available. (If you plan to expand internationally later, this section can be updated.)

3. Delivery Timelines

* Delivery times are estimates and may vary based on location, courier operations, weather conditions, strikes, or other factors beyond our control.
** Express shipping is available only in select serviceable pincodes.

4. Shipping Charges

• Free Standard Shipping: We currently offer free shipping on all prepaid orders within India.

• Express Shipping: If you choose express delivery, applicable charges will be displayed at checkout.

• Cash on Delivery (COD): If COD is enabled, an additional COD fee may be charged.

• Remote/High-Risk Areas: If a courier applies a surcharge for remote or restricted areas, we will notify you in advance.

5. Order Tracking

• Once your order has been dispatched, you will receive an email and/or WhatsApp/SMS notification with:

  • The courier name

  • Your tracking number

  • A tracking link to monitor the shipment in real-time.

• Please allow up to 24 hours for tracking updates to reflect on the courier’s website.

6. Delivery Attempts & Address Accuracy

• Our courier partners will attempt delivery up to 3 times.

• If delivery fails due to:

  • Incorrect/incomplete address,

  • Unreachable phone number, or

  • Unavailability of the recipient,

  the package may be returned to us.
  In such cases:

  • Re-shipping charges may apply, or

  • The order may be cancelled and refunded (excluding shipping charges, if any).

• Please double-check your name, address, and contact details at checkout to avoid delays or failed deliveries.

7. Packaging & Product Safety

• Every Neroli Jewels order is securely packed in a protective box or pouch to prevent damage during transit.

• Fragile items are cushioned and sealed to ensure they reach you in perfect condition.

• We use tamper-evident packaging, so if the parcel arrives damaged or looks tampered with:

  • Mention it to the delivery person,

  • Take photos or a video,

  • And email us at nerolijewels@gmail.com before opening.

This step is crucial for any claim of damage during transit.

8. Delayed or Lost Shipments

While we work with trusted courier partners, unexpected delays (such as strikes, natural disasters, or courier network issues) can occasionally occur.

• If your package is delayed beyond the estimated timeframe:

  • Contact us at nerolijewels@gmail.com with your order number.

  • We will escalate with the courier and keep you updated.

• In the rare case of a lost shipment, we will issue a full refund or replacement after confirming with the courier.

9. Multiple Items in an Order

• If you order multiple products together, we aim to ship them in one package.

• However, if items are sourced from different locations or need different packing timelines, we may ship in separate packages.

• You will receive tracking information for each shipment.

10. International Shipping (Future Scope)

Currently, we ship only within India.
If we expand to international markets in the future, we will update this section with details about:

• Global shipping rates,

• Customs duties,

• Taxes, and

• Estimated international delivery times.

11. Damaged or Defective Items

• If you receive a damaged, defective, or incorrect item:

  • Email us at nerolijewels@gmail.com within 48 hours of delivery.

  • Include continuous, unedited unboxing video proof clearly showing the issue.

• For approved claims, we will arrange a full refund or a free replacement, as per our Cancellation & Refund Policy.

Please note:

• Claims without unboxing video proof will not be eligible for refunds or replacements.

• Slight variations in colour, texture, or finish are natural in handcrafted jewellery and not considered defects.

12. Change of Address

• If you need to update your delivery address after placing an order, please email nerolijewels@gmail.com within 12 hours of purchase.

• Address changes cannot be guaranteed after dispatch.

• If the shipment is returned due to an incorrect or incomplete address, re-shipping charges will apply.

13. Delivery During Holidays or Festivals

• Delivery timelines may extend slightly during national holidays, festive seasons, or unexpected courier disruptions.

• We recommend placing festive or gift orders well in advance to avoid delays.

14. Contact for Shipping Queries

If you have questions about your order’s status or shipping details, contact our support team:

📧 Email: nerolijewels@gmail.com
⏰ Response Time: 24–48 business hours

When contacting us, please include:

• Your full name

• Order number

• Tracking details (if available)

15. Policy Updates

Neroli Jewels reserves the right to modify or update this Shipping Policy at any time without prior notice.
Changes will be effective immediately upon posting to this page.
Please check back periodically to stay updated.

✅ Quick Reference Table

Final Note

Every Neroli Jewels order is prepared with love and care, and we do our best to ensure a smooth, timely delivery.
While minor delays may happen due to external courier factors, we are committed to keeping you informed at every step.

Thank you for shopping with Neroli Jewels—we’re excited to deliver something beautiful to your doorstep.